General Terms & Conditions of Sale
1. Prices: Prices quoted are pre-tax and in U.S. dollars, F.O.B. Ontario, California, U.S.A., ex-warehouse.
2. Limited Warranty: All containers or/and accessories are subject to minor variations in sizes, shapes, and shades and cannot be guaranteed to exactly match previous purchases or as shown on the website.
Buyer assumes all responsibility for testing the compatibility of their products with Seller's containers or/and accessories.
3. Terms of Payment: Payment by PayPal or credit card through PayPal.
4. Shipping/Handling & California Sales Tax:
a. Orders received before noon, Pacific Standard Time, are usually shipped the same day via UPS Ground prepaid. The UPS Ground freight charge for all orders shipped to continental USA locations will be calculated during checkout. Shipping and handling fees are non-refundable.
b. International and orders shipped to non-continental USA locations like Alaska, Hawaii & Puerto Rico will incur additional freight cost. They will be charged by follow up invoices before shipment.
c. An 8.75% sales tax will be collected on all California orders placed at Dr-Jeff.com.
5. Return & Exchange: a. All returns require a prior written authorization with a RGA (Return Goods Authorization) number.
b. Claims for shortage/damaged/defective/incorrect goods received must be reported within 7 days of receipt, or all such claims shall be deemed waived. Custom and/or special orders are not allowed for any return & exchange.
c. All returned goods must be in "as sold" condition & in the original, unopened, undamaged packaging & shipped in sealed cartons with appropriate packaging materials, freight prepaid by Buyer. A packing list with the RGA number & itemized returned goods' description & quantity should be included. Buyer will be charged a 20% re-stocking fees based on total invoice amount on any approved return.
d. NO cash refund will be given. Credit issued will be applied for exchange of goods or in Buyer's next order.
e. Products will not be accepted for return after 30 days from shipment date.
6. Cancellation: All back-orders will be cancelled automatically.